👋 1. Introduction
Welcome to G-Best CBT Platform ("we," "our," or "us"). We are committed to protecting the privacy and personal information of every user who accesses our mobile application and related services.
This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices you have in connection with your data. By downloading, installing, or using the G-Best CBT Platform application, you agree to the terms of this Privacy Policy.
G-Best CBT Platform is an educational application designed to help students in Nigeria prepare for examinations such as WAEC, NECO, JAMB, BECE, and other standardised tests by providing access to past questions, model answers, and performance tracking tools.
📌 If you do not agree with any part of this Privacy Policy, please discontinue use of the app and contact us to have your account and data removed.
📋 2. Information We Collect
We collect information to provide and improve our educational services. The types of data we collect include:
a) Account & Profile Information
- Full name
- Email address
- Username or display name
- Profile photo (if uploaded)
- Class level, school, and examination preferences
- Password (stored securely in hashed form — we never store plain-text passwords)
b) Photos & Media
- Profile pictures you voluntarily upload through the app
- We do not access your device's camera roll or media library without explicit permission
- Media is only accessed when you actively choose to upload or change a profile photo
c) Usage & Performance Data
- Subjects and topics accessed within the app
- Quiz scores, test attempts, and performance history
- Time spent on practice sessions
- In-app navigation patterns (to improve the user experience)
d) Device & Technical Information
- Device model, OS version, and unique device identifiers
- App version and crash/error logs
- Internet connection type (WiFi or mobile data)
📌 We do not collect precise GPS location, financial information, or government-issued ID numbers at any point.
⚙️ 3. How We Use Your Information
We use the collected information solely to operate, improve, and personalise the G-Best CBT experience. Specifically:
- To create and manage your user account
- To deliver personalised exam practice content based on your selected subjects and level
- To track and display your performance progress over time
- To send important app notifications, updates, and announcements (only with your consent)
- To respond to support requests and enquiries
- To detect and prevent fraud, abuse, and security incidents
- To improve app stability through crash reports and performance diagnostics
- To comply with applicable laws and regulations
We do not use your data for advertising purposes, and we do not sell your personal information to any third party.
🤝 4. Sharing of Information
We do not sell, trade, or rent your personal data. We may share information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors (e.g., cloud hosting, analytics) who process data on our behalf under strict confidentiality agreements.
- Legal Obligations: When required to comply with a court order, law enforcement request, or legal process.
- Safety: To protect the safety, rights, or property of G-Best CBT Platform, our users, or the public.
- Business Transfer: In the event of a merger, acquisition, or sale of assets, user data may be transferred with appropriate notice to users.
All third-party service providers are vetted and are contractually obligated to use your data only as directed by us and in compliance with applicable privacy laws.
🔒 5. Data Storage & Security
We take data security seriously. Your information is stored on secure servers protected by industry-standard encryption and access controls. Measures we employ include:
- HTTPS/TLS encryption for all data in transit
- Hashed and salted password storage (bcrypt)
- Regular security audits and vulnerability assessments
- Role-based access control for internal staff
- Automatic session timeout for inactive accounts
Your data is stored primarily on servers within Africa/Europe through our cloud provider. Regardless of where data is stored, we ensure it is protected under terms consistent with this Privacy Policy.
📌 While we strive to protect your data, no method of internet transmission is 100% secure. We encourage users to use strong passwords and to keep their login credentials confidential.
🧒 6. Children's Privacy
G-Best CBT Platform is designed for students, including those under the age of 13. We are committed to protecting the privacy of younger users. We do not knowingly collect personal data from children under 13 without verifiable parental or guardian consent.
If a parent or guardian believes their child has provided us with personal information without consent, they should contact us immediately at support@gbestcbt.com and we will promptly delete such information.
We do not display behavioural advertising, collect sensitive identifiers, or share children's data with third parties except as strictly necessary to provide our educational service.
⚖️ 7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of all personal data we hold about you.
- Correction: Update or correct any inaccurate information in your account profile.
- Deletion: Request the permanent deletion of your account and all associated data. See our Account Deletion page for the full process.
- Portability: Request a machine-readable export of your data.
- Objection: Object to the processing of your data for specific purposes.
- Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at support@gbestcbt.com. We will respond within 30 days of receiving your request.
📝 8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Send a notification to your registered email address
- Display an in-app notice on first login after the update
Your continued use of the G-Best CBT Platform after any changes constitutes your acceptance of the updated Privacy Policy.
📧 9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: support@gbestcbt.com
- Support Page: Contact & Support
- Response Time: Within 2–5 business days